Alleviate Financial Solutions Privacy Policy

Privacy Policy

Last updated: March 2026

This Online Privacy Policy (“Privacy Policy”) applies to all websites, mobile applications, and online interfaces owned and operated by Alleviate Financial Solutions LLC (“AFS”), or its affiliates that link to this Policy, including www.alleviate.com, www.alleviatefinancial.com, the Alleviate Financial Solutions mobile app, and our AI-enhanced Client Dashboard (collectively, the “Platform”).

This Policy describes how AFS collects and uses the personal information you provide when you interact with our Platform, including through artificial intelligence and automated processing systems. It also describes your choices regarding the use of your personal information, as well as how to access, update, and correct it.

AFS provides consumers with debt resolution services that require us to collect personal information from you in order to perform the services you request. Please review our Terms of Use at https://www.alleviate.com/legal/terms.

By using the Platform you consent to this Privacy Policy, including our use and disclosure of your information as described herein.

Federal Privacy Requirements (GLBA)

As a provider of debt relief services, AFS is classified as a “financial institution” under the Gramm-Leach-Bliley Act (GLBA), 15 U.S.C. § 6801 et seq. The GLBA requires us to inform you of our information-sharing practices and your rights concerning the disclosure of your nonpublic personal financial information to non-affiliated third parties.

We provide a separate GLBA Annual Privacy Notice to satisfy these federal requirements. You may access our current GLBA Privacy Notice at www.alleviate.com/legal/privacy/glba.

Relationship to Other Legal Requirements

This Privacy Policy supplements our GLBA Privacy Notice and provides additional detail about our privacy practices, including our use of artificial intelligence, automated decision-making systems, tracking technologies, and our compliance with applicable state privacy laws.

Where our debt relief services involve obtaining consumer reports or furnishing information to consumer reporting agencies, we comply with the Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681 et seq. If we take adverse action based on information contained in a consumer report, we will provide you with all notices required under the FCRA.

Collection and Use of Personal Information

We collect the following personal information from you:

Contact Information such as name, email address, mailing address, phone number.
Financial Information including details about your debts, creditors, income, expenses, bank account information, and payment history.
Technical Information including IP addresses, device identifiers, browser type, operating system, and usage data collected through cookies and similar technologies.
Information Collected Through AI Systems including behavioral patterns, financial decision-making data, payment optimization preferences, and personalized content engagement metrics collected through our AI-enhanced Client Dashboard and automated systems.

We collect this information when you:

Enroll in our debt relief program and provide financial information;
Use our AI-enhanced Client Dashboard and automated tools;
Interact with our automated communication systems and computer-assisted technology;
Authorize us to contact your creditors on your behalf;
Sign up for our newsletter or email list; or
Contact us with questions or request more information about our products or services.

We use this information to:

Provide debt relief and settlement services, including negotiating with creditors on your behalf;
Process payments and manage your debt relief program;
Analyze your financial situation using AI-powered tools to provide personalized payment strategies and recommendations;
Deliver customized financial wellness content through automated systems based on your progress and behavior;
Make automated decisions regarding payment optimization and program recommendations;
Send you requested product or service information;
Process and respond to customer service requests and inquiries;
Send you a newsletter;
Send you marketing communications; and/or
Respond to your questions, concerns, or contact you with important messages or information related to any services we are providing you.

Mobile Device Information (Mobile App Only)

When you use our mobile application, we may collect additional information including:

Device identifiers (IDFA, AAID, or other unique device IDs);
Mobile operating system and version;
Device model and manufacturer;
Mobile carrier information;
Device settings and preferences;
App version and installation data;
Crash logs and performance data; and/or
Mobile advertising identifiers.

We collect this information to:

Provide and improve app functionality;
Diagnose technical issues and crashes;
Deliver push notifications (with your consent);
Measure app performance and user engagement; and/or
Provide customer support;
Detect and prevent fraud.

Device Permissions (Mobile App Only)

Our mobile app may request access to certain device features. You can manage these permissions through your device settings at any time. The app may request:

Push Notifications: To send account alerts, payment reminders, and updates about your debt relief program. You can disable this in device settings.
Camera/Photo Library: To allow you to upload debt-related documents (bills, statements, etc.) and identification documents as part of your enrollment or account servicing. Access is only requested when you choose to upload documents.
Biometric Authentication: To enable Face ID, Touch ID, or fingerprint login for secure access to your account (optional).
Local Storage: To securely store your login credentials and app preferences on your device.

Denying certain permissions may limit app functionality but will not prevent you from accessing our debt relief services.

Payment Initiation (Mobile App)

If you use our mobile app to initiate deposits to your dedicated account, the payment process begins within the app but is completed through a secure web-based payment interface. Payment card information is not stored on your mobile device. All payment processing is handled by our payment service providers in accordance with Payment Card Industry Data Security Standards (PCI DSS).

Automated Processing and Artificial Intelligence

AFS uses automated systems, including artificial intelligence and machine-learning tools, to analyze information consumers provide and information generated through their use of AFS’s services. These systems assist with onboarding, financial profile analysis, payment strategy suggestions, account management support, and delivery of educational content. Automated tools support, but do not replace, human decision-making in debt settlement and program recommendations. Human advisors remain responsible for reviewing recommendations and implementing services.

Financial Profiling and Inferred Data

AFS’s systems may generate inferred information about consumers, including financial capacity indicators, payment behavior patterns, and program progress projections. These inferences are derived from information consumers provide and their interactions with AFS’s services. AFS treats inferred data as personal information, and it is protected under this Privacy Policy.

AI Training and Data Use

AFS does not use consumers’ personal financial information to train generalized artificial intelligence models available to the public. AFS may use de-identified or aggregated data to improve internal systems, security, and service performance.

Right to Human Review

Consumers may request human review of any automated recommendation affecting their program participation or payment strategy by contacting AFS at support@alleviate.com or calling 888-879-9777. AFS will respond to such requests within a reasonable timeframe.

Security of Your Information

We maintain a comprehensive Information Security Program that complies with the Gramm-Leach-Bliley Act Safeguards Rule. Our security measures include:

Technical Safeguards: encryption, access controls, multi-factor authentication, monitoring and threat detection, and secure development practices.
Administrative Safeguards: written security policies, employee training, vendor oversight, incident response planning, and regular security assessments.
Physical Safeguards: controlled facility access, secure document handling and disposal, and physical security controls. For more details about our security practices, see our GLBA Privacy Notice at www.alleviate.com/legal/privacy/glba.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security or that unauthorized personnel will not gain access to your information despite our efforts. Your information may travel through third-party infrastructures not under our control (such as SMS delivery platforms, cloud services, or your carrier network). You acknowledge and accept the inherent security limitations of Internet-based services.

We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.

If you have questions about security, contact us at marketing@alleviate.com.

Information We Receive from Third Parties

In connection with providing debt settlement services, we may receive nonpublic personal information about you from:

Credit Bureaus: We may obtain credit reports and credit scores to assess your eligibility for our debt relief program and to monitor your progress.
Dedicated Account Providers: If you elect to use Forth as your dedicated account provider, we receive account servicing information electronically through their systems to administer your debt settlement program.
Your Creditors: We receive information from your creditors and their representatives in the course of negotiating and administering debt settlements on your behalf. This information is used for servicing, compliance, and operational purposes related to your participation in the debt settlement program.
Our Affiliates: We may receive information from our affiliates, including TriPoint Lending, LLC (d/b/a Reset).
Other Service Providers: We may receive information from service providers acting on our behalf, such as compliance support vendors and system support providers.

We use this information for servicing, compliance, and operational purposes related to your participation in the debt settlement program, and to provide and improve our services.

How We Share Your Personal Information

We share your personal information in the following ways:

Third-Party Services You Choose: When you elect to use additional services, we share your information with those service providers to fulfill your request, including:

Guardian Litigation Group: If you elect to pursue legal services through Guardian Litigation Group, we share information necessary for enrollment and administration of those services.
LendingUSA: If you choose to request lending or financing services from LendingUSA, we share information for eligibility assessment and prescreening activities.
Debt Pay Gateway, Inc. (d/b/a “Forth”): If you choose to establish a dedicated account for your debt settlement program through Forth, we share information necessary to establish and administer that account.
Sentry Legal Plan: If you elect to engage Sentry Legal Plan to defend against creditor legal action, we share information necessary for enrollment and provision of those services.

This sharing is released with your consent or at your direction and is permitted under California Financial Code § 4056(b)(2).

Sharing to Provide Debt Relief Services (No Additional Consent Required): We share your information with third parties necessary to deliver the debt relief services you enrolled in, including creditors, and credit bureaus. This sharing is necessary to perform the services you have requested, such as negotiating settlements with your creditors and reporting debt resolution outcomes. This sharing is permitted under California Financial Code § 4056(b)(1) (necessary to effect, administer, or enforce a transaction you requested).

Service Providers Acting on Our Behalf: We share personal information with agents and service providers who process information on our behalf under contract including:

Task-Us Holdings Inc.: customer service (Client Success agents), quality control, finance sales support, and supervisory oversight
ICON Solutions Group SA: customer service (Client Success agents), payment processing, negotiations, data analytics, quality control, and supervisory oversight
Amend Business Solutions: negotiations and quality control
Debt Pay Gateway, Inc. (Forth): account administration services
Other service providers: supporting payment processing, compliance support, information security, AI-powered analysis and recommendations, automated communications, and program administration

Some of our service providers operate outside the United States. Specifically:

Customer service, quality control, payment processing, negotiations, data analytics, and finance sales operations are provided by service providers with facilities in the Philippines (TaskUS), Guatemala (ICON Solutions Group), and Egypt (Amend Business Solutions).

These service providers are contractually obligated to use your information only for the purposes we specify, maintain appropriate confidentiality and security measures, and comply with applicable data protection laws.

When we share information with service providers, they are contractually obligated to use it only for the purposes we specify and to maintain appropriate and security measures, except where they have independent legal obligations regarding such information. This sharing is permitted under California Financial Code § 4056(b)(9) (performing services on our behalf).

Sharing with Affiliates: We may share your personal information with our affiliates, which include companies with an Alleviate name and TriPoint Lending, LLC (d/b/a Reset). This sharing is for everyday business purposes and to offer products and services that may be of interest to you.

You have the right to limit:

Sharing of information about your creditworthiness with affiliates for their everyday business purposes
Our affiliates’ use of your information to market to you

To exercise these rights, call 1-800-318-4698 or complete our online opt-out form at www.alleviate.com/legal/privacy/glba.

Required Disclosures and Legal Compliance: We may share personal information when required or permitted by law, including:

To comply with legal process (subpoenas, court orders)
To prevent fraud or protect against illegal activity
To protect our rights or property
To respond to government or regulatory requests

This sharing is permitted under California Financial Code § 4056(b)(5) (compliance with legal process) and § 4056(b)(6) (fraud prevention).

Business Transitions: In the event AFS goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and/or a prominent notice on our website of any such change in ownership or control of your personal information, as well as any choices you may have regarding your personal information.

Joint Marketing: We may share your information with nonaffiliated financial companies with whom we have formal joint marketing agreements to offer financial products or services to you. Our joint marketing partners include marketing and sales organizations. You cannot opt out of this sharing under federal law, but we limit such sharing to what is necessary for the joint marketing arrangement and require our partners to protect your information.

Service Providers and Third-Party Technologies (Mobile App)

For mobile app users, we share personal information with additional service providers including:

Task-Us Holdings Inc.: customer support and account servicing
ICON Solutions Group SA: system support and technical services
Twilio Inc. d/b/a Segment: Mobile analytics and performance measurement providers
Functional Software, Inc. d/b/a Sentry: Crash diagnostic and reporting services
Azure Notification Hubs: Push notification delivery platforms
Genesys Cloud Services, Inc.: Customer support
Optimizely North America Inc.: A/B testing, feature experimentation, and personalization to optimize app functionality and user experience
Cloud infrastructure and application hosting providers
Other mobile technology providers as necessary to deliver app functionality

These service providers are required to protect your information and use it only for the purposes we specify.

SMS and Push Notifications

Mobile App Push Notifications:

When you use our mobile app, you may opt in to receive push notifications about your account, payment reminders, program updates, and settlement offers. You can enable or disable push notifications at any time through:

Your device settings (iOS Settings > Notifications > Alleviate)
App settings (within the Alleviate app)

Push notifications are used for:

Time-sensitive account alerts
Payment due reminders
Settlement offer notifications
Program milestone updates
Security alerts

SMS Text Messaging

For complete information about SMS text messaging, automated calls, opt-in procedures, opt-out procedures, message frequency, and your rights regarding automated communications, please see our Terms of Use at https://www.alleviate.com/legal/terms (Sections titled “SMS and Auto Dialed Calls”).

Quick Opt-Out: Text “STOP” to +1 (888) 411-5679
Help: Text “HELP” to +1 (888) 411-5679 or email support@alleviate.com
Important: Message and data rates may apply. Consent to SMS is not required to purchase services.

Choice/Opt-Out You may also opt-out of receiving our newsletter or marketing emails from us by following the unsubscribe instructions included in each newsletter or marketing email or you can contact us at marketing@alleviate.com.

Cookies and Other Tracking Technologies

Cookies

Website Users: We use cookies, web beacons, pixels, and similar technologies to analyze trends, administer the website, track users’ movements, power our AI-driven personalization systems, and deliver targeted advertising. You can control cookies through your browser settings, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service, including our AI-enhanced Client Dashboard.

Mobile App Users: Mobile applications do not use browser cookies, but may use similar technologies including:

Local storage and cached data
Mobile advertising identifiers (IDFA/AAID)
SDK-based tracking and analytics
Session identifiers

You can control mobile tracking through:

Device settings (iOS: Settings > Privacy > Tracking)
App settings (within the Alleviate app)
Advertising preferences (iOS: Settings > Privacy > Apple Advertising; Android: Settings > Google > Ads)

On both web and mobile, these technologies collect information about your browsing behavior, device information, and interactions with our services, which may be used to create profiles for personalized content and advertising.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or page views.

We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We may record your IP addresses when you place an order, or engage our services, through our site in order to detect and prevent fraud.

We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by emailing us at marketing@alleviate.com. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Accessing, Correcting, and Deleting Your Personal Information

You have the right to:

Access personal information we hold about you
Correct inaccurate personal information
Request deletion of your personal information (subject to legal and contractual obligations)

To Exercise These Rights:

Email: support@alleviate.com (preferred for data rights requests)
Call: 888-879-9777
Mail: Compliance, Alleviate Financial Solutions LLC, 4 Park Plaza, Suite 1500, Irvine, CA 92614

Response Time: We will respond to verified requests within 45 days (or as required by applicable state law).

Important Limitations: We may be unable to delete information that is:

Necessary to complete the debt relief services you enrolled in
Required to comply with legal obligations (including GLBA and FCRA record retention requirements)
Necessary to detect security incidents or protect against fraudulent activity
Needed to resolve disputes or enforce our agreements

We will explain any limitations on our ability to fulfill your request.

Data Retention We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Links to Other Websites Our Platform includes links to other websites whose privacy practices may differ from those of AFS. If you submit personal information to any of those sites, your information is subject to their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Social Media Widgets Our Platform includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our Platform. These Features may collect your Internet protocol address, which page you are visiting on our Platform, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Platform. Your interactions with these Features are governed by the privacy statement of the company providing it.

Testimonials We display personal testimonials of satisfied customers on our Platforms in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at marketing@alleviate.com.

If you have any questions about security on our Platform, you can contact us at marketing@alleviate.com.

Frames Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our Platform. Please be aware that you are providing your personal information to these third parties and not to AFS.

California Do Not Track Disclosures

How do we respond to Web browser “do not track” signals?

We currently do not respond to DNT signals in browsers. While AFS does not directly track individual users across third-party websites, we use third-party advertising and analytics partners that may collect information about your online activities over time and across different websites when you visit www.alleviate.com.

Do other parties collect personally identifiable information about an individual consumer’s online activities over time and across different websites when they visit www.alleviate.com?

Yes. Our third-party advertising and analytics partners may use tracking technologies (cookies, pixels, web beacons) to collect information about your browsing activities across different websites to provide targeted advertising and analytics services. You may opt out of interest-based advertising by emailing us at marketing@alleviate.com or by visiting industry opt-out pages such as www.aboutads.info/choices or www.networkadvertising.org/choices.

California Privacy Rights

If you are a California resident, you have specific privacy rights under California law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and under California financial privacy laws that supplement the federal Gramm-Leach-Bliley Act.

Automatic Protections for California Residents

We automatically treat individuals with California addresses or telephone numbers as if you requested that we not share your information with nonaffiliated third parties, except as permitted by applicable California law. We also limit the sharing of information about you with our affiliates to comply with all California privacy laws.

Your CCPA/CPRA Rights

California residents have the following rights regarding personal information:

Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share information.
Right to Delete: You may request deletion of your personal information, subject to certain exceptions (e.g., information necessary to complete transactions, comply with legal obligations, or detect security incidents).
Right to Correct: You may request correction of inaccurate personal information.
Right to Limit Use of Sensitive Personal Information: You may request that we limit our use of sensitive personal information (such as financial account information) to uses necessary to perform services or provide goods you requested.
Right to Non-Discrimination: You have the right to not receive discriminatory treatment for exercising your CCPA/CPRA rights.

Note on Sale/Sharing: We do not sell or share your personal information with non-affiliated third parties for their marketing purposes. All our information sharing is for business purposes permitted by law.

Additional Opt-Out Rights (GLBA and California Financial Privacy Law)

You may restrict certain sharing with our affiliates (companies related by common ownership or control, including TriPoint Lending, LLC d/b/a Reset):

You CAN Opt Out of:

Our affiliates using your information to market to you
Sharing information about your creditworthiness with affiliates for their everyday business purposes

You CANNOT Opt Out of:

Sharing information about your transactions and experiences with affiliates for their everyday business purposes (permitted by law)

To opt out of affiliate sharing:

Call: 1-800-318-4698
Complete online form: www.alleviate.com/legal/privacy/glba

Nothing in these opt-out rights prohibits sharing of information necessary for us to follow the law, as permitted by law, or to provide you with services on your enrolled accounts.

How to Exercise Your California Privacy Rights

For CCPA/CPRA Rights (Know, Delete, Correct, Limit Sensitive Information):

Call: 888-879-9777
Email: support@alleviate.com
Mail: Alleviate Financial Solutions LLC, 4 Park Plaza, Suite 1500, Irvine, CA 92614

For Affiliate Opt-Out Rights (GLBA):

Call: 1-800-318-4698
Complete online form: www.alleviate.com/legal/privacy/glba

We will respond to verifiable requests within 45 days. We will not discriminate against you for exercising your rights.

Mobile App Users: You can manage certain privacy preferences through:

Your device settings (notification preferences, tracking controls)
Contacting us at support@alleviate.com or 888-879-9777

Some versions of our mobile app may also include in-app privacy preference settings.

California Financial Privacy Law – Exemptions

Under California Financial Code § 4056, we are permitted to share certain nonpublic personal information with nonaffiliated third parties without obtaining your prior consent when the sharing is:

Necessary to effect, administer, or enforce a transaction that you request or authorize (§ 4056(b)(1))
Required for servicing or processing your account (§ 4056(b)(2))
Necessary to protect against or prevent actual or potential fraud (§ 4056(b)(9))
Required by applicable law.

When we share information under these exemptions, we still provide you with notice of our sharing practices through this Privacy Policy and our GLBA Privacy Notice.

Notice to Vermont Residents

In response to Vermont regulations, we automatically treat accounts with Vermont billing addresses as if you requested that we not share your information with nonaffiliated third parties, and that we limit the information we share with our affiliates. If we disclose information about you to nonaffiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transaction and experiences with you.

Notice to Nevada Residents

We are providing you this notice pursuant to state law. You may be placed on our internal Do Not Call List by requesting that we cease calling you by contacting us directly and making such request in writing at marketing@alleviate.com. Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; e-mail: BCPINFO@ag.state.nv.us.

Notice to Montana Residents

Montana law provides residents with specific rights under the Montana Consumer Data Privacy Act (MCDPA), which applies to certain financial institutions effective October 1, 2025. Montana residents have the right to:

Confirm whether we process their personal data and access that data
Correct inaccuracies in their personal data
Delete personal data we have collected about them (subject to certain exceptions)
Obtain a copy of their personal data in a portable format
Opt out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of automated decisions that produce legal or similarly significant effects

To exercise these rights, Montana residents may contact us at:

Email: support@alleviate.com
Call: 888-879-9777
Mail: Compliance, Alleviate Financial Solutions LLC, 4 Park Plaza, Suite 1500, Irvine, CA 92614

We will respond to verified requests within 45 days. Montana residents also have the right to appeal any denial of a request to exercise these rights.

Notice to Connecticut Residents

Effective July 1, 2026, Connecticut law provides residents with specific rights under amendments to the Connecticut Data Privacy Act (CTDPA) that apply to certain financial institutions. Connecticut residents have the right to:

Confirm whether we process their personal data and access that data
Correct inaccuracies in their personal data
Delete personal data we have collected about them (subject to certain exceptions)
Obtain a copy of their personal data in a portable format
Opt out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer

To exercise these rights, Connecticut residents may contact us at:

Email: support@alleviate.com
Call: 888-879-9777
Mail: Compliance, Alleviate Financial Solutions LLC, 4 Park Plaza, Suite 1500, Irvine, CA 92614

We will respond to verified requests within 45 days. Connecticut residents also have the right to appeal any denial of a request to exercise these rights.

International Data Transfers

This Online Privacy Policy is intended for residents of the United States. We collect information from US residents and provide services primarily to US consumers. However, we use service providers located outside the United States to provide certain services on our behalf, including customer support, account servicing, and system support. Your personal information may be transferred to, stored and processed in other countries, including the Philippines, Guatemala, and Egypt, where our service providers operate. The data protection laws of these countries and other countries may not provide the same level of protection as United States laws. However, we require our international service providers to maintain appropriate security measures and use your information only for the purposes we specify and in accordance with this Privacy Policy. By using our services, you consent to the transfer of your information to our service providers in these countries as necessary to provide the debt relief services and other services you have requested.

Protecting Children’s Privacy Online

Our Platform is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Platform. We do not knowingly collect information from children under 13. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA). If you believe that we have received information from a child or other person who is not of a majority age in their relevant jurisdiction, please contact us at our email or physical mailing address listed in the “Contact Us” section below and we will take all reasonable efforts to remove the information.

Notification of Privacy Statement Changes. We may update this policy from time to time as our information practices are modified or changed. If we make changes to the Privacy Notice, we will revise the “Last Updated” date at the top of this Notice. Any changes to this Notice will become effective when we post the revised Notice on the Platform. Your use of the Platform following these changes means that you accept the revised Notice.

Contact Information You can contact us by writing or email us at the address below.

Alleviate Financial Solutions LLC

4 Park Plaza
Suite 1500
Irvine, CA 92614

support@alleviate.com
888-879-9777

Please print and retain a copy of this privacy policy for your records.

Alternative Formats

If you need this Privacy Policy in an alternative format for accessibility reasons (such as large print, audio, or Braille), please contact us:

Phone: 888-879-9777
Email: support@alleviate.com
Mail: Compliance, Alleviate Financial Solutions LLC, 4 Park Plaza, Suite 1500, Irvine, CA 92614

We will provide the requested format within 10 business days at no charge.